These are the Terms & Conditions that apply to the use of our website Mitos.dk and the services we provide. Please note that by using this website and its services, you agree to be bound by these Terms and Conditions.
Mitos.dk is operated and owned by: Mitos ApS, registered in Denmark with organisation number 31284694, Farvergade 27L, 1463 Copenhagen K, Denmark.
You can contact Mitos.dk on email: firstname.lastname@example.org or on: +45 28 14 52 41
These sales and delivery conditions apply to the purchase of goods in Europe (for other countries please email; email@example.com and we will try to accommodate your wish.
Prices and payment
All prices in our online shop are in danish krone. You can see the price in other currency only as information.
The total price is the one that at the time the order is listed in the summary of the order before accepting.
Payment can be made by Dankort, MasterCard, Maestro, Visa, and Paypal. The payment will be debited and cleared from your account upon dispatch of your order by Mitos Jewellery.
We will process your credit card information confidential, and we do not store your credit card information. Your credit card information is entered directly to a payment service, and we therefore do not know your credit card information. The above is provided for your safety. The webshop stored only the data that is needed to debit the agreed purchase amount from your account when the goods are shipped to you.
Mitos Jewellery reserves the right to withhold an order if there is suspicion of fraud or something similar.
All items in stock will be shipped within 5 business days.
If your order requires delivery to another eu country than denmark, the regulations regarding the free movement of products apply, so you will be liable to pay danish vat but no customs duty.
The buyer is responsible for any additional fees that may be charged by customs. you can check with your country's local customs office or on their website to assess what you can expect to pay in fees. it is the customer's responsibility to know the customs laws of their country and inform the mitos jewellery, where restrictions or other problems that we need to be aware of.
If the package is detained by customs, we cannot be responsible for any delay in delivery.
Right of withdrawal
You are entitled to withdraw from your purchase order within 14 days counted from the date when the products were delivered to you. You may exercise your right of withdrawal without stating any reasons by sending us a notification by mail or e-mail.
Please note that you may not exercise your right of withdrawal by refusing to receive the product or by not collecting your product from the carrier. Please send notification of withdrawal to the following address:
1463 copenhagen K.
Notice: the right of withdrawal does not apply to products made/personalized to your specifications.
You must send back the product to the same address, without undue delay and in any event no later than 14 days from the day on which you communicated your decision to withdraw from the purchase agreement.
We prefer that international orders are returned to us via Fedex or Dhl to ensure that they are protected and insured during transit. However, you may return the goods to us by any secure means. Return freights must be paid by yourself.
Any returns by delivery it must be properly packaged. You are responsible for any incurred damages during the transportation of the product unless the product was mistakenly delivered to you or if the product was already damaged when it was delivered to you.
Please note that you shall bear the cost of returning the product. It is not possible to determine the cost for returning the product in advance as this depends on the weight of the package and choice of transportation etc.
Returned products should be in good and undamaged condition. you are therefore liable for any diminished value of the product resulting from the handling of the product beyond what is necessary to establish the nature, characteristics and functioning of the product.
All payments will be reimbursed without undue delay and in any event no later than 14 days from the day on which you have notified us on your decision to withdraw from your purchase. However, we reserve the right to withhold payments until we have received the product for inspection.
If you withdraw from your purchase order in accordance with these conditions we will refund the purchase price. However, any diminished value will be deducted. Unless you have stated otherwise we will reimburse you by using the same means of payment which you used for the initial transaction.
Notice: the right to demand reimbursement does not include fees on the use of credit cards or other payment instruments imposed on us by third parties.
If you wish to know more about your right to withdrawal, we recommend that you visit the official website of the danish competition and consumer authority: http://en.kfst.dk/consumer.
It is very important to us that you are satisfied with your goods. we encourage you to contact us if you experience problems with your purchased items.
In addition to the right of withdrawal applies to your general rights of goods act concerning defective goods, late items or items that do not match the description.
If you want to exercise your warranty, or if you also want to complain about your purchase, you can write an e-mail to us at the following address:
Email: firstname.lastname@example.org Or send the complaint to:
Mitos ApS, farvergade 27L, 1463 Copenhagen K. Denmark
The gift card is packaged beautifully into a box, ready to give as a gift and sent by mail or can be delivered via e-mail and provides instructions to redeem them at checkout. Your gift card has an access code to buy online in our store.
The gift card is valid for two years from the date of issue
The gift certificate is only valid in our "mitos.dk" shop.
The gift card cannot be exchanged for money. The amount remaining after the purchase may not be paid, but it can be used for further purchases.
Our gift cards have no additional processing fees.
Don't hesitate to contact us if you have any questions about your order, product information, shipping options, refunds & exchanges or if you need more information about us.
Cvr. nr. 31284694
1463 copenhagen K
Phone: +45 28 14 52 41